HSP GROUP AND A DREAM ACHIEVED: Our Single Source of Truth….
The dream of many global service providers is to have a single source of data, one single location where all client and internal information is held, whilst managing and maintaining all of it in compliance with Data Protection laws around the world.
Yet, more often than not, that dream never turns into reality. And that can be for multiple reasons: delays in sunsetting legacy systems, growth through acquisition where there is little to no adequate change management, siloed organizations and/or lack of expertise.
Well, today at HSP Group we are happy to announce that this dream is indeed a reality.
We have successfully integrated an end-to-end, CRM-based solution that provides us visibility from Sales through to managing an ongoing engagement (“BAU”), and everything in between. From Opportunity status, to contracting, through to Implementation and Onboarding project status, to Billing, and including the management of our recurring services engagements.
Visibility of our Client’s journey through our organization, what requires attention versus what is on track, when revenue should be invoiced and when it will be recognized, which amendments were made to existing contracts…..and much, much more.
This achievement allows HSP Group to focus on the client experience, with flexibility and agility in our approach, in order to support our clients efficiently, and not be caught up by cumbersome internal processes or systems. Instead, we utilize real-time, unified data together with our true Single Point of Contact solution. Along with an unparalleled catalogue of Global Expansion services that are the envy of our industry, our leading edge systems ensure our clients’ journey exceeds all expectation.